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LIVE SUPPORT app

Personal assistance with assembly and installation

LIVE SUPPORT complements our EASY ASSEMBLY app. The service allows you to ask our specialists any questions you may have about the assembly and adjustment of Blum products. Uncertain about anything? We’d be glad to provide personal assistance. Our LIVE SUPPORT service offers a chat or video call feature. You have to register to use our LIVE SUPPORT app.

Download

Download the LIVE SUPPORT app now free of charge from the Apple App Store (for iOS) or Google Playstore (for Android) onto your smartphone or tablet!

Ask Blum specialists

Blum specialists will answer any questions you may have about the assembly and adjustment of our fittings during office hours. In other words, you will get quick and competent answers to your questions directly on site.

Useful features

The chat feature is ideal for exchanging text, photo and video messages. You can also add comments or annotations to photos, which is particularly useful.

Video calls

Should you be faced with more complex questions, our specialists can use integrated voice over IP (VoIP) technology to make voice or video calls. This means our LIVE SUPPORT employees can immediately see where the problem lies and directly answer your questions.

“App in app” solution

You can open LIVE SUPPORT either directly in the product section or in the EASY ASSEMBLY app. If you have installed both apps on your mobile device, you can access the full range of features and will be able to switch between the two without a problem.

EASY ASSEMBLY app

Our EASY ASSEMBLY app is a compact source of up-to-date assembly and installation information for all Blum products. You will easily find the information you’re looking for in assembly instructions, assembly videos or in interactive applications.

Frequently asked questions about LIVE SUPPORT

How can I use LIVE SUPPORT by Blum?

LIVE SUPPORT can be accessed from the EASY ASSEMBLY app in the product view or in the “Options” tab. Alternatively, you can download Blum’s LIVE SUPPORT app directly and free of charge from the Apple App Store (for iOS) or from Google Playstore (for Android) onto your smartphone or tablet.

What features does LIVE SUPPORT offer?

You can engage directly with our specialists using text, image and video messages. You can also add comments to pictures. Our specialists will make voice or video calls to answer more complex questions.

When is LIVE SUPPORT by Blum available?

You can send us a message anytime. Your questions will be answered within a few minutes during regular office hours.

Who will answer my questions?

Our service is provided by qualified Blum employees in each respective country. We personally answer every question.

EASY ASSEMBLY blog

News and tips on how to assemble and adjust Blum products quickly and precisely and how best to use our EASY ASSEMBLY app.

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Contact

If you’d like to know more about this service, please get in touch with your contact or use the following contact form.



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