Terms of use: Live Support App

1. The Julius Blum GmbH, Industriestraße 1, 6973 Höchst, Austria, operates and offers the Live-Support-App (hereinafter referred to as "App”) you downloaded from your app-store, which processes and transfers subsequently described data.

2. The purpose of processing the data is to improve this app and our products (based on the findings from the Live Support) as well as campaign-tracking. The data is collected by Amazon Web Services, Crashlytics and Google Firebase, which retrieve and transfer the following data:

Amazon Web Services is a company of the Amazon group and the leading provider of cloud computing platforms. Through Amazon Web Services, your registration and account data as well as the communication data (chats, exchange of pictures and videos) using the App is processed, saved and analyzed. The data transferred will be highly compressed, encrypted and saved on European servers. For further information please refer to the Amazon Web Services Privacy Policy.

Crashlytics is operated by Google and aims at improving apps. Crashlytics collects data on your hardware, its status as well as the status of our App at the time of the improbable event our App crashes. For further information please refer to the Crashlytics Privacy Policy.

Google Firebase as an analytical tool of which we use the Analytics Feature which enables campaign-tracking. Google Firebase collects the same data as Crashlytics and furthermore which app-store you use, which country you are in, how often and how long you use which features of our App and how often you update our App as well as the operating system of your device. For further information please refer to the Google Firebase Privacy Policy.

Additionally, the following personal data will be collected:

  • If you send us a support-request through the App it is processed through mentioned Amazon Web Services. Your request will be linked to the e-mail address you filled in the registry form together with your first name, family name, your firm and profession/position.

  • You may install our App on multiple devices to use our services; to facilitate assigning your support requests and to improve our App the information your operating system provides with regards to your device ID will be obtained.

  • To process your support request you may share the pictures and videos you took as well as other files, start a chat or receive a call from our support staff. If you choose so, you may also activate your camera and point it to the furniture/hinge/tool and enable our support staff to take and receive a picture of it.

3. You may rescind your Consent to Processing Personal Data at any time by changing the settings in Settings. From that moment on the App cannot be used any more.

4. The data described above will be transferred to and through Amazon Web Services, Inc, 410 Terry Avenue North, WA 98109 Seatlle, USA, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, as well as within our company group, specifically: