1. The Julius Blum GmbH, Industriestraße 1, 6973 Höchst, Austria, operates and offers the Live-Support-App (hereinafter referred to as "App”) you downloaded from your app-store, which processes and transfers subsequently described data.
2. The purpose of processing the data is to improve this app and our products (based on the findings from the Live Support) as well as campaign-tracking. The data is collected by Amazon Web Services, Crashlytics and Google Firebase, which retrieve and transfer the following data:
Additionally, the following personal data will be collected:
If you send us a support-request through the App it is processed through mentioned Amazon Web Services. Your request will be linked to the e-mail address you filled in the registry form together with your first name, family name, your firm and profession/position.
You may install our App on multiple devices to use our services; to facilitate assigning your support requests and to improve our App the information your operating system provides with regards to your device ID will be obtained.
To process your support request you may share the pictures and videos you took as well as other files, start a chat or receive a call from our support staff. If you choose so, you may also activate your camera and point it to the furniture/hinge/tool and enable our support staff to take and receive a picture of it.
3. You may rescind your Consent to Processing Personal Data at any time by changing the settings in Settings. From that moment on the App cannot be used any more.
4. The data described above will be transferred to and through Amazon Web Services, Inc, 410 Terry Avenue North, WA 98109 Seatlle, USA, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, as well as within our company group, specifically: